FAQ

Default solution folder, feel free to edit or delete it.

How do I setup a remote desktop connection to my work PC?
A remote desktop connection allows you to connect to the PC at your desk from different locations.  You will need the fully distinguished machine name...
Thu, Apr 30, 2020 4:41 PM
How do I manage my RSA SecurID?
If additional assistance is needed, contact the help desk at extension 3145. Best Practices Never give the token serial number, PIN, tokenc...
Thu, Apr 30, 2020 4:47 PM
Use of company computers and internet services
The organization maintains a policy on the use of company equipment and internet services.   Follow these general guidelines while using your PC at work...
Thu, Apr 30, 2020 4:50 PM
Multi-factor Authentication
To access tools such as Outlook, Teams, OneDrive or Workday from home, employees will need to configure multi-factor authentication (MFA). MFA is a method o...
Thu, Apr 30, 2020 3:39 PM
Email Guidelines
Group emails and announcements  Emails addressed to the &valleyview1, &valleyview2, &valleyview3, &City Parkway Facility and &SNWS ...
Thu, Apr 30, 2020 4:17 PM
Condeco Room Reservation System
Condeco is the system our organization uses for booking meeting rooms.   Quick reference guides  Using the Condeco web app  Using Condeco through O...
Thu, Apr 30, 2020 4:19 PM
How to Change the Time Zone in Freshservice
You can update the time zone in your profile to reflect Pacific Standard Time (PST). To change this setting, follow the steps below: 1. Navigate to profil...
Wed, Jun 24, 2020 3:23 PM